INFLUENCE OF TRAINING ON PERFORMANCE OF EMPLOYEES IN KENYA, A CASE STUDY OF KENYA NATIONAL YOUTH SERVICE

This study aimed at finding out the influence of training on performance of employees in Kenya, a case study of Kenya national youth service. This study was based on a descriptive survey which aims at describing the nature of existing conditions and identifying standards against which conditions can be compared, or to determine relations that exist at NYS. This study targeted the NYS employees that are senior managers, middle level managers and support staff. The sampling technique adopted wass Probability sampling. This research collected data using a questionnaire which had pre designed questions. The data collected was analyzed and presented in tables and graphs. The study found out that training is given adequate importance at NYS, skills learnt in training are helpful to the workers, training is periodically evaluated, the senior staff inducts junior employees on use of tools and equipment, and tools and equipment are provided to all employees. The study findings showed that there was consistent, timely and fair method for evaluating lead time, there is feedback process from the management to employee on lead time, workers would want to see improvements in the feedback process, feedback is provided to higher management informing them of the goals, status, and challenges facing employees in lead time, and employee survey, grievance procedures, superiorsubordinate. The study found out that motivation was critically important in planning, it was very important to effective supervision, it was very important to recruitment, it was very important to selection, training, and orientation. Further, the study found out that motivation was a norm at NYS, and that it was very important and had a direct impact on employee performance and output. The study recommended that organizations continue to innovate since tools and equipment improved training and therefore competencies. The study concluded that the effects of utilization of tools and equipment on performance included; training was given adequate importance at NYS, skills learnt in training were helpful to the workers, training was periodically evaluated, the senior staff inducted junior employees on use of tools and equipment, and tools and equipment were provided to all employees. From the effects on lead time, the study recommends that the feedback process be improved so as to enhance the effect of lead time on performance. The study further, recommended that motivation be made of paramount importance in institutions as it was found to enhance training to a very great extent. This study recommends for a similar study which can be made with a different case study or different geographical location outside the realm of this study.