A Study of Patient Satisfaction in the Pediatrics Clinic at Water Reed Army Medical Center

Abstract : The purpose of this study was to research and analyze the extent to which there was variability in patient satisfaction in the Walter Reed Army Medical Center (WRAMC) pediatric clinic based on the structures and processes of care, and the extent to which there was variability in patient satisfaction based on patient sociodemographic and socioeconomic factors. An analysis of the surveyed beneficiary population indicated a relatively high level of satisfaction with care at the pediatrics clinic. Reliability and validity assessed on the questionnaire met established parameters for content areas; overall satisfaction with the constructs of technical quality, access to care, and interpersonal care correlated positively and significantly with overall patient satisfaction. There was no significant statistical correlation between patient satisfaction and demographic parameters. The researcher concluded that the high patient satisfaction in the clinic reflected the unique nature of subspecialty services at this tertiary care teaching facility overcoming dissatisfiers with access to care. Patient satisfaction survey, Pediatrics.