Healthcare service configuration based on project scheduling

Abstract Configuration has been recognized as an effective methodology to provide high product variety that caters to individual customer’s needs in the manufacturing industry. For healthcare service configuration, this decision-making process can be taken as service package creation and treated analogously as a project, which is defined as a collection of tasks. This research develops a decision support model to integrate individual patients into the healthcare service configuration process. The healthcare service configuration is formulated as a Resource Constrained Project Scheduling Problem (RCPSP), and a bi-level optimization algorithm based on Genetic Algorithm (GA) is developed for problem solving. The methodology and algorithm are implemented with a case study based on the data obtained from a general hospital in Singapore, which has demonstrated the applicability of healthcare service configuration.