Gestión de la Calidad en el desarrollo de Objetos de Aprendizaje Integrando un Enfoque a Servicios

This article presents a quality management process which integrates a service approach for the learning objects development. First we present the basic concepts of quality management and service theory. Also the paper presents a quality management process which integrates a services approach for the learning objects development, explaining how to determine the satisfaction of the student and shows the tools that enable this process. The integration of the services theory in the quality management process is expected to will allow the development of instructional resources that will provides greater student satisfaction.