Implication of auto-generated message reminders system (software) and rate of absenteeism in orthodontic clinic: A randomized controlled trial

Context: Absenteeism is a routine pattern of nonattendance from duty of responsibilities, nonattending to given appointment may have deleterious effect on treatment outcome and revenue generation. Very few studies have been done to know the effect of absenteeism on revenue generation and treatment outcome with the help of postcard, telephone, and text messages as reminder; however, these studies have concluded that there was statistically significant difference found in treatment outcome and revenue generation. Furthermore, our study is the almost first to present with the use of current available reminder tool (software reminder system). Aims: The aim of this study to implicate and evaluate effects of auto-generated message reminder (easy dental software application) and previous visit reminder system. Materials and Methods: The sum of 180 patients was selected and divided 90 patients in each group. (1) Study group (Auto-generated message reminder system), (2) control group (previous visit remainder). Auto-generated messages were sent to the study group. No formal information given to control group. Statistical Analysis Used: Student's t -tests were used to compare two groups, and logistic regression was obtained 0.044. Results: In control group, 20% of total sample found to be absent whereas only 10% found to be absent in study group. Student's t -test and logistic regression were seen ( P  = 0.044). Conclusion: The use of auto-generated message reminder system (easy dental software), reduces the rate of absenteeism and increases clinic economy, proper results with stipulated period, and protect both clinician and patients from unwanted complications.