A Literature Review on Performance Measurement

This chapter explores and reviews performance measurement literature to understand the theoretical concepts and in particular identify the gaps in performance measurement literature. The chapter is presented in three parts. The first sections examines the concept of performance measurement generally and subsequently within the context of facilities management. The second part of the chapter deals with key performance indicators. In order to gain a broader knowledge of KPIs, a review of KPIs in construction and supply chains disciplines is conducted alongside KPIs in FM. Based on the integration of KPIs from the three disciplines, KPIs for the study are selected and presented.