Prozessorientiertes QM-System bei der Veba Fernwärme GmbH: Eine Chance zu mehr Kundenorientierung, Mitarbeiterorientierung und Kostensenkung

The article reports on experiences gathered in introducing a quality management system (QM-system), which, based on defined key processes, right at the outset already indicated a number of approaches for on-going improvement processes. They are now being introduced gradually to improve added value. With the certification audit according to ISO 9001, successfully carried out on May 26/27, Veba Fernwarme GmbH is one of the first companies in germany's district heat industry to be certified