Service impact of the physician response unit since the implementation of a new operational model

To evaluate the impact of the new operational model on local ambulance, emergency department (ED) and hospital services, and estimate potential cost savings. The physician response unit (PRU) is a rapid response emergency service, staffed by a senior emergency medicine doctor and ambulance clinician. It aims to ‘take the emergency department to the patient’. In September 2017, a new operational model was implemented, extending operational hours from 08.30–16.30, Monday–Friday to 08.00–20.00, 7 days a week. Patient data was reviewed between 11 September and 30 …