Helping Airport and Air Carrier Employees Cope with Traumatic Events

This report is a resource manual that provides valuable insight and practical guidance to address the difficult emotional and psychological implications in response and exposure to traumatic events. These traumatic events can be the result of human-made accidents, acts of terrorism, or natural disasters that have occurred at, in the vicinity of, or resulting from the operation of an air carrier at an airport. This resource manual will be of assistance and value to airport management and administrative staff responsible for the well-being of their employees. For those airport and air carrier staff with first-hand experience in preparing for, responding to, and managing human-made or natural disaster events, this resource manual will be helpful in their advance planning and mitigating the emotional impacts before, during and after such traumatic events. It will serve as a guide to help understand and recognize the symptoms and signs for directing help to those impacted and how they may develop the resiliency to overcome the trauma. This manual will also be of help to representatives of agencies and other notable national, regional, or local entities directly involved with the psychological impact of similar events.