Employability skills : closing the gap between employers' expectation and satisfaction
2014
In this new age of globalization, higher education plays an increasingly important role in preparing a workforce which
meets the rapidly changing industry needs. There is now a critical need to re-examine the function of tertiary education
such that it not only caters to fresh school-leavers but of equal importance, provide opportunities for the further
re-skilling and up-skilling of people who are already employed. Open and distance learning (ODL) higher education
institutions are able to contribute significantly to lifelong learning efforts for these working adults, however, these
institutions have constantly been regarded as ‘the lower quality alternative’ with their flexible entry policy and flexible
delivery and learning modes. This paper examines the extent to which Open University Malaysia, the country's first and
premier ODL university trains and develops its graduates to meet employers' expectations with regard to the different types
of skills required at the workplace. Printed questionnaires were sent via postal mail to employers of the December 2013
graduates of the Bachelor degree programmes. Responses of 109 out of a total of 600 (18.2%) employers were analysed
using quadrant and gap analysis for four dimensions of employability skills namely, Knowledge and Understanding,
General Qualities, General Skills and Specialized Skills. Quadrant analysis indicates that General Qualities fall in the
strength quadrant, followed by General Skills, but to a lesser extent. Specialized Skills and Knowledge and Understanding
were placed in the low priority quadrant. In the overall evaluation, 90.8% of employers were “satisfied” and “very
satisfied” with employee’s knowledge and skills; 59.6% indicated that general performance of the OUM graduates are
“better” and “much better” compared to others and 89.0% are likely to employ graduates from OUM. The positive
findings serve as evidence on the success of OUM in fulfilling its role in enhancing general qualities and skills which are
synonymous to lifelong learning skills expected by employers. (Abstract by authors)
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