WORKPLACE INCIVILITY AND TURNOVER INTENTIONS: THE EFFICACY OF MANAGERIAL INTERVENTIONS

Using a sample of 721 nurses working in a public research hospital, the present study extends existing research on workplace incivility in two important ways. First, using a cross- lagged panel design, the study demonstrates that employees’ experienced incivility influences turnover intentions, and not the opposite. Second, whereas previous studies proposed strategies to curtail workplace incivility without testing for their efficacy, this study examines empirically concrete interventions (i.e., team building, personal management interviews, and work shift assignments) that reduce the effects of incivility on turnover intentions.