Classification Model of the Software Quality Level According to the User's Perception

The quality of software has become indispensable today, so approaches to ensure the quality of software products is needed. This work consists in the use of the ELECTRE TRI method applying the MCDA methodology to classify the software quality according to the end-users' perception. It is a case study, characterized as exploratory of practical nature and follows a semi-structured qualitative-quantitative approach with users of a distance education software. This method allowed the identification and structuring of the problem, besides the measurement and classification of the software quality level.