An Augmented Reality Online Assistance Platform for Repair Tasks

Our augmented reality online assistance platform enables an expert to specify 6DoF movements of a component and apply the geometrical and physical constraints in real-time. We track the real components on the expert’s side to monitor the operations of an expert. We leverage a remote rendering technique that we proposed previously to relieve the rendering burden of the augmented reality end devices. By conducting a user study, we show that the proposed method outperforms conventional instructional videos and sketches. The answers to the questionnaires show that the proposed method receives higher recommendation than sketching, and, compared to conventional instructional videos, is outstanding in terms of instruction clarity, preference, recommendation, and confidence of task completion. Moreover, as to the overall user experience, the proposed method has an advantage over the video method.