From bottom to top: how one provider retooled its collections.

Abstract In its effort to increase point-of-service collections and improve the overall revenue cycle, Sutter Health took steps to: Measure performance using a handful of specific, primary benchmarks. Empower PFS staff to assume responsibility for every individual account they handle. Ensure each registration is analyzed using a rules engine to identify problems before patients leave the registration desk. Ensure PFS staff receive appropriate comprehensive training to excel under the new system.