The impacts of IT governance implementation: A case study on banking industry in Thailand

According to the turmoil in contemporary business, IT governance is becoming popular with high demand in large organizations. Certainly, it leads top management people to concentrate on IT (Information Technology). This elevates their IT awareness by paying more attention to their organizational management. With these increase, they realize in examining the relationships between organizational structure and people. However, it is complicated to understand the whole processes of IT governance implementation, which is complex and requires intensive capability and operational efficiency. It, therefore, is compulsory for leaders to adopt the appropriate IT governance framework, which fits both IT-business strategies and the combination of all IT resources. This paper aims to identify an understanding of capability and operational efficiency to encourage an effective IT governance implementation by delivering a sample case study to identify as lessons learned for other organizations. It could be hands-on material for practitioners to manage complexity by adopting IT governance.