Using Experience to Develop Leadership Talent: How Organizations Leverage On-The-Job Development

List of Figures, Tables, and Exhibits xiii Foreword: Series Editor xvii Foreword: A Senior HR Executive Perspective xxi Foreword: A Senior Line Executive Perspective xxv Acknowledgments xxvii The Editors xxix The Contributors xxxi Section I: Introduction 1 1 Experience-Driven Leadership Development: Surveying the Terrain 3 Morgan W. McCall, Jr., and Cynthia D. McCauley Section II: Putting Experience at the Center of Talent Development Systems 17 2 Building Leadership Breadth at Eaton Corporation 19 Connie Wayne 3 Developing a Pipeline of Internal Leadership Talent at 3M 42 Karen B. Paul, Cindy Johnson, and Kathie Karls 4 Developing Leaders at All Levels at Yum! Brands 64 J. Tim Galbraith and Jim Howard 5 Experience-Based Development: Building a Foundation at Kelly Services 93 Brad Borland, Terry Hauer, and Laura Ann Preston-Dayne 6 Leading from Where You Are: Driving On-the-Job Development into the Whole Organization 114 Paul R. Yost Section III: Designing Job Experiences for Leader Development 137 7 A Project-Based Approach to Developing High-Potential Talent in the Tata Group 139 Aditya Ahuja, Radhakrishnan Nair, and Asma Bagash 8 Collaborative Leadership in the Intelligence Community: Joint Duty Program 154 Elizabeth B. Kolmstetter 9 Advancing Strategic Work and Accelerating Leadership Talent at GlaxoSmithKline 188 Kim Lafferty and Steve Chapman 10 Developing IBM Leaders Through Socially Responsible Service Projects 205 Vicki L. Flaherty and Mathian Osicki 11 Using Part-Time Assignments to Broaden the Senior Leadership Pipeline at Genentech 228 Nisha Advani 12 An Indian Experience of Leader Development: The Fire of Experience and Krishna-Arjuna Coaching 250 P. V. Bhide, Meena Surie Wilson, Rajeev Kakkar, and Dilep Misra 13 Virtual Reality and Leadership Development 278 Randall W. Hill, Jr. Section IV: Maximizing Learning from Experience 305 14 Formal Development Enhances Learning from Experience at Microsoft 307 Lori Homer 15 Experience-Based First-Line Manager Development at HEINEKEN 331 Mary Mannion Plunkett and Dagmar Daubner 16 Turning Experience into Expertise: The Everyday Learning Disciplines for Leaders 355 Jeffrey J. McHenry and D. Douglas McKenna 17 Catalytic Converters: How Exceptional Bosses Develop Leaders 396 Morgan W. McCall, Jr., and Jeffrey J. McHenry Section V: Conclusion 423 18 Putting Experience at the Heart of Leader Development: Concluding Thoughts 425 Cynthia D. McCauley and Morgan W. McCall, Jr. Name Index 437 Subject Index 443