Role of Technology in Decision Making

The first chapter covers the background on the usage of technology for decision making. It presents the difficulties in the traditional decision-making system and argues how technology helps to plug the loopholes of the system. Also, the digitization of government services has been discussed, where developing nations like India have been doing well for the past few years. In many regions, authorities are adopting digital services for office work and interaction with citizens. And this has led to the rise in data generation at a massive level. Growing data leads to the adoption of technology for decision making in the public sector, which has been the whole premise for the usage of Artificial Intelligence in the Government set up.