A STUDY ON SERVICE QUALITY GAP IN PROFESSIONAL HIGHER EDUCATION

The principles of accessibility, quality, and social inclusion have always governed education inIndia. The plain language means low tuition fees, government accreditation, and castereservation quotas. With so little higher education in India, the typical student is lost because ofthe quota system because it is more critical to eliminate qualifications than select them. Industryand services say only a small number of graduates are ready to work, and that the retraining ofthe young people requires significant spending in acquiring the necessary skills. This studyinvestigates the influence of the institution’s locations on the service quality in educationalinstitutions. The study focuses on the quality of service between professional universities.Engineering and Medical Colleges operated by both government and private bodies arecategories. The students’ evaluations of the quality dimensions of learning, motivation,organization, Group engagement, individual reporting, broadness, and examinations & assignments were carried out in a total of fifty-nine separate variables and reduced to 12 factorsderived from the analysis of the previous studies: reliability, responsiveness, assurance, empathy,tangible and student assessment in this research, the scientist agreed that the sampling systemshould include Engineering and Medical School, Coimbatore district, Tamil Nadu. Theresearcher has taken 4 Medical colleges and 77 Engineering colleges as the sample unit. Thereare 784 participants in the overall study. The study involved the estimation and testing ofhypothesis inferences on the significance of unknown population parameters.