Power Supply Service Quality Management Based on Quality Function Development (QFD)

The effective way for power supply enterprises to improve their competence is good management in power supply service. This paper converts the power customer's needs into power supply enterprise service establishments and technologies demand,studies the power supply enterprise' service quality applying quality function development(QFD) method,designs the power supply enterprise's QFD model.Finally,this paper makes clustering analysis by K-means method and suggests the power supply enterprise's service management method.