Utilização de Sistemas, Técnicas e Ferramentas de Gestão da Qualidade em Organizações de Saúde Acreditadas no Brasil Use of Systems, Technical and Tools of Quality Management on Accredited Healthcare Organizations in Brazil Uso de sistemas, técnicas y de gestión de la calidad Herramientas en Organizaciones de Salud acreditados en Brasil

The quality techniques and tools have crucial part in the success of the practical application of principles and definitions on the Quality Management in any organization. In this context, the aim of this study is to present the result of a survey in which there are main features of Accreditation process, their benefits, difficulties and what quality techniques and tools were used in 84 brazilian organizations certified by Organizacao Nacional de Acreditacao (ONA). This research showed that Accreditation provides significant benefits to organizations: better control of the organization's processes, increased patient safety and improved resource management. It also ratified the importance of using techniques and quality tools as a form to adapt to the Accreditation requirements. The most used tools were standard operating procedure, flowchart and 5W2H from the technical we highlight PDCA, FMEA and CEP. The difficulties