The role of organisational knowledge management strategies in the quest for business intelligence

The topics of knowledge management and business intelligence have received much attention in the academic literature and the general media over the last few years. In this paper, knowledge management is explored from the perspective of the acquisition of business intelligence inside and outside the organisation. An attempt is made to discuss how information technology, or, more specifically, synchronous and asynchronous GroupWare, may be integrated with knowledge management in a drive to create business intelligence. The concept of business intelligence is studied with specific reference to the identification of business opportunities. In seeking to clarify the argument being made, a model of the transformation process from knowledge management to business intelligence is presented and discussed, along with the subsequent competitive advantage.