Smart response method and apparatus

A smart response method and apparatus. The method comprises: receiving question information input through a user terminal (S102); searching a plurality of question and answer libraries for a question and answer library corresponding to the type of the question information (S104); searching the question and answer library corresponding to the type of the question information for an answer corresponding to the question information according to a preset rule (S106); and returning an answer corresponding to the question information to the user terminal by serving as a return result (S108). The method resolves the problems in the related art of non-flexible semantic support of a smart question-answering system and inconvenient maintenance, thus improving the flexibility of semantic support, and conveniently maintaining and updating the smart question-answering system.