User-centered design of a mobile medication management

ABSTRACTBackground: The use of a nationwide medication plan has been promoted as an effective strategy to improve patient safety in Germany. However, the medication plan only exists as a paper-based version, which is related to several problems, that could be circumvented by an electronic alternative. Objective: The main objective of this study was to report on the development of a mobile interface concept to support the management of medication information. Methods: The human-centered design (UCD) process was chosen. First the context of use was analyzed, and personas and an interaction concept were designed. Next, a paper prototype was developed and evaluated by experts. Based on those results, a medium-fidelity prototype was created and assessed by seven end-users who performed a thinking-aloud test in combination with a questionnaire based on the System Usability Scale (SUS). Results: Initially for one persona/user type, an interface design concept was developed, which received an average SUS-Score of...