Difficult Conversations: How to Discuss What Matters Most

Sort out the three conversations stop arguing about who's right - explore each other's stories don't assume they meant it disentangle intent from impact abandon blame - map the contribution system have your feelings (or they will have you) ground your identity - ask yourself what's at stake waht's your purpose - when to raise it and when to let go gettign started - begin from the third story learning - listen from the inside out expression - speak for yourself with clarity and power problem-solving - take the lead putting it all together.