Using Groupware for Mediated Feedback

Mediated feedback IS based on technical media or human mediators in order to enable or enhance the interaction between users and developers in a participatory design process. In this paper we deal with a special kind of mediated feedback: We argue for using a web-based groupware system as a feedback channel for the further development of the same groupware system. We motivate and illustrate this way of participatory design by describing a case study and derive advantages and disadvantages for using a groupware system as feedback for its own development.