Evaluation of implementation of good quality management practices related to the support processes in the laboratories of Moroccan faculties of sciences and techniques

The evaluation practices in the higher education in Morocco constitute a constitutional and legal requirement and also respond to the requirements of the national and international environment in perpetual evolution. To identify the level of application of good quality management practices related to the scientific research in Morocco, a questionnaire was administered to the research laboratories managers of the faculties of sciences and techniques on a national scale with a percentage of answer of 33 %. This paper concerns the evaluation of the implementation of theses good practices related to the support processes such as the management of material, human and informational resources. The results of this study showed the dissatisfaction of the majority of laboratories managers with regard to their availability. Besides, a minority of the laboratories respect practices related to the control of the function metrology and to the storage and the traceability of reagents. More than two-thirds managers asserted that their research teams are established on the basis of the affinities of the thematic of research of the researchers and are convinced of the homogeneity of the composition of the laboratory teams. This study emphasizes the necessity of increasing investment in the domain of scientific research to improve the availability of the resources. It is also necessary to sensitize the laboratory staff to the importance of the implementation and control of the metrology function to assure reliability of the research results.