Perceptions of the Professional Pharmacy Services in a Major Canadian Hospital: A Comparison of Stakeholder Groups

Objective: To determine perceptions of four stakeholder groups regarding awareness, quality and priority of professional services provided by our pharmacy department. Study Design: A single-centre survey of four stakeholder groups. Subjects: Patients, nurses, physicians and pharmacists at a large Canadian teaching hospital. Methods: A 32-item survey was designed to elicit anonymous opinions regarding the drug distribution, clinical, education and research services provided. Surveys were distributed over a 90-day period. Results: Of the 2,568 distributed surveys, 487 (19%) were returned. Of the 460 surveys analyzed, there were 38 (8%) patient, 276 (60%) nurse, 102 (22%) physician and 44 (10%) pharmacist respondents. Of the 32 services provided by the pharmacy department, patients were the least and pharmacists were the most aware. Nurses and physicians were aware of