Coping with Compassion: Role Transformation Amongst Oregon Food Pantry Directors

In stark contrast to the robust social safety nets found in many developed nations around the world, the modern American welfare state is increasingly operated by a variety of non-governmental actors and voluntary organizations. The operation of this welfare regime depends on the discretionary decisions of street-level bureaucrats. As street-level bureaucrats confront new circumstances, their discretionary decisions change. Normative institutionalism and the concept of bricolage are used to explore how discretionary decisions change within an organizational role in the context of a voluntary organization. Understanding this process of bricolage sheds light on the decision-making processes of street-level bureaucrats, explains how behavior in an organizational role shifts over time, and points to the dynamic nature of institutions. We present an in-depth qualitative study of the emergency food network in Oregon as a critical case to illustrate this argument.