Human-Computer Interaction, Usability, and Workflow

The widespread adoption and use of health information has transformed healthcare for clinicians and patients alike. The vast potential of these technologies have not yet been fully realized. Health technologies—ranging from personal health devices to electronic health records—have been riddled with issues related to usability, increasing the potential for adverse and unintended consequences. In this chapter, we provide an overview of human computer interaction issues and their theoretical foundations. This chapter provides an overview of methods that can be used to address the usability issues. It also describes efforts to understand technology-mediated workflow. The repertoire of available methods, coupled with the growing body of studies, constitutes a significant body of knowledge that can inform user-centered design and lead to enhanced user experiences.