Processo de trabalho e seu impacto nos profissionais de enfermagem em serviço de saúde mental Work process and its impact on mental health service nursing professionals

Abstract Objective: To analyze the work process and its impact on nursing professionals in a mental health service for the care of drug users.Methods: Cross-sectional study including nursing professionals in a community mental health service. The research instrument was the SATIS-BR and a questionnaire with analysis categories of the work performed. Dialectic hermeneutics was used for the qualitative data. Data were processed and analyzed using the Statistical Package for Social Sciences.Results: The identified work overloads interfered with the satisfaction experienced by workers and reflected in their physical and mental health.Conclusion: In their work process, nursing professionals were exposed to all work overloads, with psychological exhaustion more intense than the physical, reflecting in dissatisfaction with the work activity and in workers’ physical health. Descritores Recursos humanos de enfermagem/psicologia; Esgotamento profissional; Saude do trabalhador; Saude mental; Servicos de saude mental