Mothers' Satisfaction from Cesarean Cares in physical and emotional aspects in Public and Private Maternity Tabriz Hospitals in 2010.

Mothers' Satisfaction from Cesarean Cares in physical and emotional aspects in Public and Private Maternity Tabriz Hospitals in 2010. 1)Azari S,MSc-2)Sehati F,MSc-3)Ebrahimi H,PhD 1- MSc in Midwifery (corresponding Author).member of student research committee of Tabriz University of medical Sciences. s.azari62@gmail.com. 2- MSc in Midwifery, Instructor of Nursing & midwifery Faculty,Tabriz University of medical Sciences. 3-PhD in Nursing Education, Assistant Professor of Nursing & midwifery Faculty, Tabriz University of medical Sciences. Background &Objectives: Consumer satisfaction is recognized as an important parameter for assessing the quality of patient care services. Patient satisfaction has become a key to gaining and maintaining market share. It is commonly acknowledged that patients’ reports of their satisfaction with the quality of care and services, are as important as many clinical health measures. Material &Methods: This is a descriptive-comparative study. We select 392mothers, were experience cesarean section with quota sampling method in public and private Tabriz hospitals. For data collection, we used a questionnaire that includes two parts: demographic characteristic and mothers’ satisfaction with delivery care givers. . For data analyze we helped from descriptive statistic, Independent t test, ANOVA and correlation tests. Results: Findings indicated, the highest rank from mothers’ satisfaction was in the physical category and the lowest rank was in emotional aspect. So that physical satisfaction rate in labor and postpartum phase were 87/5% and 100% in public hospitals and 82/7% and 100% in private hospitals. Emotional satisfaction rate in labor and postpartum phase were 78/8%.and 97/8%in public hospitals and 78/8% and 97/6% in private hospitals. The analysis of data showed significant difference between mothers’ satisfaction with two aspects of care in public and private hospitals. Conclusion: The results show that mothers were more satisfied in physical category with public hospitals and about emotional in private hospitals. That maybe related to constant education and observation system in Iran public hospitals. Since public hospitals were very crowded, providers don’t have enough time to notice other sides of care lick emotional part. Key words: patient satisfaction/cesarean section delivery/care