Design of a Remote Emotional Requirement Elicitation Feedback Method

The emotions of users are often neglected in requirements engineering, despite their criticality to technology adoption. Furthermore, it is difficult for small organizations with low resource capability to elicit and evaluate user-feedback to requirements when building socio-technical applications. The current pandemic has hampered the ability of face-to-face interaction, presenting further barriers for requirements engineering. Although requirement elicitation and feedback techniques are well-established, there is a gap in the state of the art pertaining to effective methods that integrate both emotionally-driven development of features and the remote capturing of feedback to these features. Using a cancer peer-support prototype as its use-case, this paper presents the Remote Emotional Requirements Elicitation Feedback Method (REREFM) for integrating emotionality into the requirements building process through emotional goal-modelling and applying low-cost or free-to-use multimedia tools for remotely garnering user-feedback. Ultimately, the method emphasizes providing a positive user-experience for interviewees.