Operator feedback workshop: a technique for obtaining feedback from operations personnel

This report presents the results of three workshops that were designed, conducted, and assessed for the Nuclear Regulatory Commission. The purposes of the workshops were to (1) examine the effectiveness of workshops as mechanisms for obtaining feedback from utility personnel, including comparison of several different workshop procedures; and (2) obtain feedback for the NRC on topics of interest and concern. The workshops were held in NRC Regions I, II, and III between December 1981 and May 1982. A total of 60 utility personnel attended the workshops and offered comments and suggestions concerning staffing, engineering support in the control room, training tools, training programs, and licensing examinations. Workshop participants and observers evaluated the workshops favorably. Further assessment of the workshop process and content suggested that the workshops were effective in obtaining useful feedback for the NRC.