Formulación de un proceso administrativo para el departamento comercial de la empresa CRUSARDI-BoConcept empleando metodología PMI

This article presents the development of an efficient administrative process effective in the commercial department, which aims to minimize rework that are not aligned to generate organizational growth and Company sales Crusardi-BoConcept. He took the 5th PMBOK guide edition, to define and interpret what channels will be used to you get an efficient and effective sales department process, made a model to assess the levels of communication business department to support departments and vice versa in order to organize and align process, responsible for assigning this formulation phases (start, planning, executing, monitoring and controlling and closing) of the project for proper development of this. Therefore, the Key Performance was developed Indicators (KPIs) to assess the process efficient and effective development in the commercial administrative department where the minimization is achieved rework and thus are intended to optimize resources and be able to generate added value to the organization.