Improving the Operational Efficiency of oPD using Lean Method-Value stream Mapping

OPD is the mirror of the hospital, which reflects the functioning of the hospital being the first point of contact between the patient and hospital staff. Patients visit the OPD for various purposes, like consultation, day care treatment, investigation, referral, admission and post discharge follow-up. Hence the scope of OPD services extends to not only treatment but also preventive and promotive services.