Usability Success Stories: How Organizations Improve by Making Easier-to-use Software And Web Sites

Contents: An introduction to usability and user-centered design, Paul Sherman Tracking ease of use metrics: A tried and true method for driving adoption of UCD in different corporate cultures, Wendy Castleman and Kaaren Hanson Tales from the trenches: Getting usability through corporate, Hank Henry Redesigning the United States Department of Health and Human Services web site, Mary Frances Theofanos and Conrad Mulligan Creating better working relationships in a user-focused organization, Elizabeth Rosenzweig and Joel Ziff Using innovation to promote a user-centered design process while addressing practical constraints, Leslie Tudor and Julie Radford-Davenport Changing perceptions: Getting the business to value user-centered design processes, Adam Polansky UI Design at Siemens Medical Solutions, Dirk Zimmermann and Jean Anderson Collaborating with change agents to make a better user interface, Paul Sherman and Susan Hura Learning from success stories, Paul Sherman Index.