Chapter 2: Systems Thinking and Behaviour
2021
As a society, we are dealing with increasingly complex
problems and working in environments where there are many competing agendas. To
build a shared understanding of the problem and uncover insights on the changes
that organisations can make - and those which may be out of their control - we
use systems, process, actor and
influence mapping to identify the individuals, groups and organisations
involved in the problem - and who may be part of the solution.
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