Simulation for change management: an industrial application

Abstract This paper describes an application of change management in the context of a growing company: the ABC enterprise. The first step of the proposed methodological framework involves the construction of the As-is process model, adopting the standard BPMN language. The model is based on an accurate analysis of the data concerning the resources and activities of the company being analyzed, in order to perform a computational simulation of its business processes. After examining existing solutions for business challenges and technological opportunities, several scenarios can be proposed that include possible changes to existing processes. By simulating these scenarios, the results can suggest to analysts useful information to evaluate possible restructuring actions in a quantitative way, comparing the values of an appropriate set of indicators before and after the model’s restructuring.