Análise de maturidade da gestão do conhecimento em uma tutoria de cursos de graduação a distância

The general objective of this article was to make a diagnosis of the degree of maturity in Knowledge Management - (GC) in the tutoring of distance courses of graduation at the Department of Administration Sciences at UFSC. This work is the result of a case study with a quantitative approach, characterized as a descriptive, documentary and applied research, based on a theoretical and conceptual structure relevant to the theme. To identify maturity in CG, seven criteria were adopted based on Batista’s model (2012). The analysis of the answers showed that most of the criteria have a low level of maturity in GC, with the exception of the technology criterion. The results of the quantitative research show a diagnosis on the maturity in Knowledge Management, pointing out the strengths and opportunities for improvement, providing guidance on the actions and initiatives for the development of a future KM Model for Mentoring.