Intermodal public transport information call centre: demonstration project

The tender for the development and subsequent operation of a Call Centre was awarded to Izinga Access (Pty) Ltd at a cost of R8,2 million at the end of August 1997. Three months were spent on the development of the software and the installation of the hardware. Thereafter on 1 December 1997 the Call Centre became operational and provided passengers with information on all modes of public transport through a toll free telephone number 0800 65 64 63.