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Do Perceived Quality and Brand Image Still Affect Customer Satisfaction in Hospitals During the COVID-19 Pandemic?
Do Perceived Quality and Brand Image Still Affect Customer Satisfaction in Hospitals During the COVID-19 Pandemic?
2021
Chih Ming Tsai
Keywords:
Psychology
Pandemic
perceived quality
Affect (psychology)
Customer satisfaction
Marketing
Coronavirus disease 2019
brand image
Correction
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