Multiple disadvantage, service delivery and client outcomes in a strengths-based employment program

Jobseekers facing social and economic disadvantage experience multiple personal and systemic barriers in obtaining employment. It is important to understand how such disadvantage impacts on service delivery of employment programs and outcomes achieved. This article draws on an evaluation of an employment program for long-term jobless families, the Building Family Opportunities program, which was implemented using strengths-based, intensive case management principles. Quantitative and qualitative administrative data on 393 jobseekers, collected over the first three years of program operation, were analysed to examine the association between disadvantage, service provision and jobseeker outcomes. Level of disadvantage was negatively associated with education and employment outcomes. The multiple disadvantages experienced by many jobseekers led to the program placing greater emphasis on client engagement, collaboration with other agencies, and the addressing of barriers to employment and education. These findings inform future policy and programs which aim to increase workforce participation of jobseekers experiencing multiple disadvantages.