E-government development: Online industrial business license services system in Indonesia

The use of ICT in Indonesia's public services is still limited. For example, in Bogor District, the use of ICT in the licensing service especially industrial business license is still at the preparation stage, website is only used for delivering information. The on going license service is still conventional, applicants must register and apply for a industrial business license by visiting licensing agency office and it takes more than 10 working days to process the application. ICT is expected to improve efficiency, economy and transparency. This paper aims to develop a prototype system of online licensing services. Analysis conducted by using the Work Center Analysis (WCA) method, which includes 6 elements such as user, product, business process, participants, information and technology. And consider four aspects: simplification process, elimination of unnecessary processes, reengineering; or automation. Applicant can apply an application anytime and anywhere, just sit with a computer connected to the internet to register, submit the document and get a response. Response is obtained as an information in each phase such as information validation, verification, and also certificate can be obtained through e-mail if the application is approved. This system will shows the value of transparency in public services that can enhance public trust to the government.