Gestión por procesos y la mejora continua en las Instituciones de Educación Superior de la provincia de Tungurahua

Currently there is an imperative need to increase the quality of Higher Education, in order to deliver humanistic professionals, innovators with social leadership, where the management of process improvement plays a fundamental role in education, for this reason it is It is essential to analyze process management and continuous improvement in Higher Education Institutions, taking as a basis what is stated in the International Standard ISO (2015 y 2018), in these they establish the process approach, which is related to the systematic management of institutional processes and their interactions, all with the aim of achieving the results established based on the objectives, strategic plan and institutional policy, in the same way it specifies the improvement through the cycle to plan, do, verify and act with a risk-based thought and From this, conceive a range of opportunities for continuous improvement supported by the evaluation in of data and information, in summary the central idea is to comply with the requirements of the students and at the same time achieve the satisfaction of those who are part of the university community and society. In this sense, successful decision-making is the main key to effective process management, which must be supported by an analysis that seeks the continuous improvement of processes through the active involvement of those who are part of the university community, this with the firm purpose of building a quality institution with a view to the future In this context, the quantitative scientific method with a non-experimental explanatory design with a cross-section, avoids the deliberate manipulation of the study variables with a deductive characteristic, which contributes to obtaining a general argument, through field research, for which reason it becomes It is essential to suggest strategic guidelines as a research modality, whose purpose is to provide support to senior management for decision-making and contribute to institutional development.