Using the Balanced Scorecard to assess the impact of a staff scheduling initiative : a case study in the retail sector : forum

Extracted from text ... * Tania Fleetwood is the HR manager of a large retail company in South Africa. Mark Anstey is Professor of Labour Relations at the University of Port Elizabeth. South African Journal of Labour Relations: Autumn 2004 106 USING THE BALANCED SCORECARD TO ASSESS THE IMPACT OF A STAFF SCHEDULING INITIATIVE: A CASE STUDY IN THE RETAIL SECTOR by T Fleetwood & M Anstey* 1 PROBLEMS IN MEASURING THE HR FUNCTION Becker et al (2001) have argued that a key problem facing HR is that its impact on firm strategy is difficult to evaluate. While there may be many measures ..