DAMPAK KINERJA TEKNOLOGI INFORMASI TERHADAP KUALITAS SISTEM INFORMASI (STUDI PADA PERUSAHAAN BERBASIS TEKNOLOGI INFORMASI)

This research is a study at a private company in Surabaya and Sidoarjo which has applied information technology in carrying out their business operational. The primary purpose of this research is to analyze the influence of information technology performance to the quality of information system. This research gives managerial implication of steps which should be taken by a company which applies information technology in order to improve information technology performance so it will generate a better quality of information system. The population in this research is companies which apply information technology in carrying out their business operational which are located in Surabaya and Sidoarjo. 4 (four) companies are used as samples in this research. As much as 150 people who come from these 4 companies are taken as samples, with the criteria as the users of information technology i.e. the business employees which the information system is built for them. Only as much as 140 samples can be processed as the data, it means that only 93% of the total samples are appropriate to be used as data. The suitability of these respondents' answering data are analyzed by using research models which are developed from theoretical mind frame by using SEM confirmatory analysis. It can be seen from the result of data analysis that hypothesis is accepted, it indicates that the performance of information technology has positive influence to the information system quality which is generated by the information technology. Plan and Organize, Acquire and Implement, Delivery and Support, and Monitor and Evaluate variables are the performance of information technology indicator which is capable to form a good model.