COMPARING USER EXPERIENCES IN USING TWIKI & MEDIAWIKI TO FACILITATE COLLABORATIVE LEARNING

This research seeks to determine the perceived effectiveness of using TWiki and MediaWiki in collaborative work and knowledge management; and to compare the use of TWiki and MediaWiki in terms of user experiences in the master’s level of study at the University of Hong Kong. Through a multiple case study approach, the study adopted a mixed methods research design which used both quantitative and qualitative methods to analyze findings from specific user groups in two study programmes. In the study, both wiki platforms were regarded as suitable tools for group work co-construction, which were found to be effective in improving group collaboration and work quality. Wikis were also viewed as enabling tools for knowledge management. MediaWiki was rated more favorably than TWiki, especially in the ease of use and enjoyment experienced. The paper should be of interest to educators who may want to explore wiki as a platform to enhance students’ collaborative group work.