Review & Analysis: Crew Resource Management (CRM) Anonymous Reporting System (ARS) Questionnaire Evaluation.

Abstract : The purpose of this report is to furnish suggestions for improvement of the Air Mobility Command (AMC) Crew Resource Management (CRM) Anonymous Reporting System (ARS) reporting form based on current scientific literature. This report describes CRM dimensions and CRM evaluation techniques helpful in refining the AMC CRM ARS form. The AMC CRM ARS form is compared to research findings, and recommendations for revisions to the ARS form are provided. In summary, this report: reviews current literature regarding CRM; identifies concurrent CRM dimensions common to the Federal Aviation Administration (FAA), the US Air Force (USAF), and mainstream CRM literature; identifies applicable CRM rating methods; evaluates the current AMC CRM ARS reporting form using widely accepted CRM dimensions and rating methods; and presents recommendations for the improvement of the AMC CRM ARS reporting form.