Process-Oriented Order Processing -A New Method for Business Process Reengineering

Todays world is continuously changing. High quality and flexibility as well as low cost are the main objectives in production. Therefore it is necessary to have a process-oriented organisation of customer-led order processing from order clarification to shipping. In the following a model will be described to analyse and depict business processes as carried out in a company, to identify organisational problems, and to simulate lead time optimisation. In addition this model can be used to evaluate business processes according to the cause of cost under consideration of resource consumption.