Benchmarking Internal Supply Chain Performance: Development of a Framework

SUMMARY This article develops performance measures that can be computed through publicly available information. The article describes an approach for benchmarking using these performance measures and demonstrates how meaningful results may be derived from this exercise. By following this framework, a firm can identify areas of opportunity for improvement in its internal supply chain. Further, the framework can help to identify specific reasons behind the performance levels in the internal supply chain and stimulate performance improvement. To illustrate the framework, it is applied to the paint industry. The framework provides meaningful results for the firms in the industry.